- The kinds of information we collect at or through the Site(s,) the Site Apps or through the FreedUp App.
- How we may use that information; and
- With whom we may share it
This Notice also describes how we protect your personal information, and how to contact us to learn more about our privacy practices. If you purchase the use of CRGS’s paid services, you will have paid access (the “Paid Access”). The FreedUp App, the Site and all educational materials, Site Apps, Paid Access, CRGS designs, logos, intellectual property, and any other information, content, materials, forms, documents, articles, source code, software, and other materials incorporated into the website are collectively referred to herein as the “FreedUp Content.” As the current Paid Access is only intended for use by US residents, by purchasing Paid Access, you are representing and warranting that you are an US resident. If you are not a resident of the United States of America, do not use Paid Access.
INFORMATION WE COLLECT
a) Personal information you disclose to us
In Short: We may collect all personal information that you provide to us, including, but not limited to, name, address, image, contact information, login information, household relationships, and payment information.
We collect personal information that you provide to us when registering and/or completing forms on any of the FreedUp App, Site(s) or Site Apps, including when you express an interest in obtaining information about us or our Goods or Services, when participating in activities on the FreedUp App, Site(s) or Site Apps , when making payments, or otherwise contacting us. This may include information we collect from you “offline”, such as when we interact with you in other ways in person.
The personal information that we collect depends on the context of your interactions with us and the FreedUp App, Site(s) or Site Apps, the choices you make and the products and features you use. The personal information we collect can include the following:
Name and Contact Data.
We collect your first and last name, email address, postal address, phone number, and other similar contact data.
We collect all login credentials, including passwords and challenge questions used for authentication and account access.
We collect data necessary to process your payment for Paid Access such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. We do not store your credit card number or bank account numbers, except as required by law or with your consent. All payment data is also stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions. You may request contact information about our payment processor(s) at any time. You agree to provide us with accurate and complete personal information, and you are solely responsible for the accuracy of all information you provide to us.
b) Information automatically collected
In Short: As is common on many websites and apps, some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our FreedUp App, Site(s) or Site Apps.
We automatically collect certain information when you visit, use or navigate the FreedUp App, Site(s) or Site Apps. Unless otherwise stated, we do not share information which may reveal your specific identity (like your name or contact information), but we may share information which includes device and usage information, your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our FreedUp App, Site(s) or Site Apps and other technical information. This information is primarily needed to maintain the security and operation of FreedUp App, Site(s) or Site Apps, and for our internal analytics and reporting purposes, but in certain circumstances we share part of this information with third parties. You may request information concerning the identity of these third parties at any time.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in section 6 below titled “Cookies and Similar Technologies”.
c) Information collected through our FreedUp App, Site(s) or Site Apps
In Short: We may collect information regarding your geolocation, mobile device, push notifications, when you use the FreedUp App, Site(s), or Site Apps.
If you use the FreedUp App, Site(s)or Site Apps, we may also collect the following information:
We may request access or permission to and track location based information from your mobile device, either continuously or while you are using our mobile application, to provide location based services. You’ll always know why you’re giving us this permission and how it is being used. For example, to allow you to find and connect with other people in your same geography.
We may request access or permission to certain features from your mobile device, including your mobile device’s bluetooth, calendar, camera, reminders, sms messages, social media accounts, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Data.
We may automatically collect device information such as your mobile device ID, model and manufacturer, mobile phone number, operating system, version information and IP address.
With your consent, we may send you push notifications, which may include information regarding your account, FreedUp App, Site(s) or Site Apps, or other information related to your use of FreedUp App, Site(s) or Site Apps. If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings, or make such requests directly to us in writing.
d) Information collected from other sources
In Short: We may collect and use data from public databases, marketing suppliers, social media platforms (including Facebook, Messenger, Instagram, etc.), and other outside sources, to help us understand what kinds of topics might be most relevant to you, including web referrer information and remarketing pixels. This information may also be used by us to pre-populate forms and/or target our promotions, products and services to you. We recognized that sometimes the information we collect from third parties is changed without our knowledge, and not updated in our systems. As with the information you provide to us directly, you are solely responsible for the accuracy of information you provide to third parties which we may collect.
Examples of the information we may receive from other sources include: social media profile information (such as your name, gender, birthday, email, current city, state and country), your contact list, profile picture URL and any other information that you choose to make public; marketing leads and search results and links, including paid listings (such as sponsored links), video views, unique mobile IDs, and text services. Examples of information we may receive from other sources, but which may change over time includes your marital/relationship status, your current city, and similar identifiers.
HOW WE USE YOUR INFORMATION
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our FreedUp App, Site(s) or Site Apps for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
To communicate with you about FreedUp news, Goods or Services, including products, and services we support from third parties.
To facilitate Paid Access including account creation, login process, and maintenance, with your Consent. If you choose to link your account with us to a third party account *(such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation, logon process, and maintenance. See section 6 “Use of Social Logins” below.
To fulfill and manage your orders for Contractual reasons. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the FreedUp App, Site(s) or Site Apps, and/or for customer service and support purposes.
To match you with information from third-party databases that help us understand what kinds of topics might be most relevant to you. To request feedback on our programs and services. We may use your information to request feedback and to contact you about your use of our the FreedUp App, Site(s) or Apps.
To protect our Sites for Legal Reasons. We may use your information as part of our efforts to keep our FreedUp App, Site(s) or Site Apps safe and secure (for example, for fraud monitoring and prevention).
To enable user-to-user communications with your Consent. We may use your information in order to enable user-to-user communications with each user’s consent, and/or message boards, forums, Facebook groups (private or public), and similar co-called “community” environments.
To enforce our terms, conditions and policies for Business Purposes and/or for Legal Reasons.
For statistical analysis by FreedUp, to improve your user experience on the Site(s), the Site Apps and the FreedUp App as well as our Goods or Services. This may include identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our FreedUp App, Site(s) or Site Apps, Goods or Services, products, marketing and your experience.
For statistical analysis by trusted suppliers or partners, but only after the data is anonymized (ie personal identification removed) or aggregated (so individual behavior is not identified).
WHO WE SHARE YOUR INFORMATION WITH
In Short: We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.
We only share and disclose your information in the following situations:
Service Providers and Third Party Affiliates. We may share your personal information with outside service providers, such as software developers we hire to debug or improve the Site(s), the Site Apps, the FreedUp App, program, and/or any future mobile applications we may offer. These providers may only use or disclose your personal information to provide services to us or comply with legal requirements. We may also collect and share information with our affiliate, Good Sense NFP, an Illinois non-profit corporation. In the event that you have used a “coupon code” provided to you by a church or ministry, we share that information with your church or ministry as well as with churches participating in the coupon code program.
Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With your Consent. We may disclose your personal information for any other purpose with your consent.
We do not sell your information to third parties, and we do not provide your information to third parties for purposes which do not relate to FreedUp Goods and Services.
This section explains what these technologies are and why we use them, as well as your rights to control our use of them.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website and/or app. Cookies are widely used by website and app owners in order to make their websites and apps work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website or app owner (in this case, FreedUp) are called “first party cookies”. Cookies set by parties other than the website or app owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website or app (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer or mobile device both when it visits the website or app in question and also when it visits certain other websites or apps.
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for the Site(s), the Site Apps or the FreedUp App to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Site(s), the Site Apps or the FreedUp App. Third parties serve cookies through our Site(s), the Site Apps or the FreedUp App for advertising, analytics and other purposes. This is described in more detail below.
The specific types of first party and third party cookies served through our Site(s), the Site Apps or the FreedUp App and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific FreedUp App, Site(s) or Site Apps, and parts therein, you visit):
Performance and functionality cookies:
These cookies are used to enhance the performance and functionality of our FreedUp App, Site(s) or Site Apps but are nonessential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.
Analytics and customization cookies:
These cookies collect information that is used either in aggregate form to help us understand how our Site(s), the Site Apps or the FreedUp App are being used or how effective our marketing campaigns are, or to help us customize our Site(s), the Site Apps or the FreedUp Appfor you.
Social networking cookies:
These cookies are used to enable you to share pages and content that you find interesting on our Site(s), the Site Apps or the FreedUp App through third party social networking and other websites and apps. These cookies may also be used for advertising purposes too.
What about other tracking technologies, like web beacons?
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our FreedUp App, Site(s) or Site Apps. This allows us, for example, to monitor the traffic patterns of users from one page within our Site(s), the Site Apps or the FreedUp App to another, to deliver or communicate with cookies, to understand whether you have come to our Site(s), the Site Apps or the FreedUp App from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
How can I control cookies?
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com, or conduct your own research on opting out of advertising networks.
HOW LONG WE KEEP YOUR INFORMATION
When we have no ongoing legitimate business need to maintain your personal information, we will either archive, delete or anonymize it.
HOW WE KEEP YOUR INFORMATION SAFE
We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that any technological measure, the internet, or hardware or software, or any other hardware, software, app, or website, is 100% secure. Although we will make reasonable business efforts to protect your personal information, transmission of personal information to and from our FreedUp App, Site(s) or Site Apps is at your own risk. You should only access the services within a secure environment.
We do not knowingly collect data from or market to children under 13 years of age. We do not knowingly solicit data from or market to children under 13 years of age. By using the FreedUp App, Site(s) or Site Apps, you represent that you are at least 13 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of FreedUp App, Site(s) and Site Apps.
We comply with the Children’s Online Privacy Protection Act (COPPA), and you can learn more information about this act here:
https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule. If we learn that personal information from users less than 13 years of age has been collected, we may immediately deactivate the account and take measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 13, please contact us at 844-373-3387.
YOUR PRIVACY RIGHTS
You may review, change, or terminate your account at any time.
FreedUp partners with several technology providers in order to deliver the best possible online experience to visitors. While we are not able to provide you with a list of every single technology provider, you are encouraged to familiarize yourself with the Privacy Policies of common providers, including, but not limited to:
The foregoing list does not include every provider we work with but should enable you to begin your process of researching and understanding common privacy policies.
Disclaimer of Reliability:
FreedUp makes no representations or warranties regarding the condition or functionality of the FreedUp App, Site(s) or Site Apps, their respective suitability for use, or that the FreedUp App, Site(s) or Site Apps (or any parts thereof) will be uninterrupted or error-free.
Disclaimer of Damages:
By using the FreedUp App, Site(s) and Site Apps, you assume all risks associated with your use, including any risk to your computer, mobile device, software, hardware, or data, being damaged by any virus, software, file, or any other technology that might be transmitted or activated by or through FreedUp App, Site(s) and Site Apps. FreedUp shall not be liable for any damages of any kind (general, special, incidental or consequential damages, including, without limitation, lost revenues or lost profits) resulting from the use or misuse of FreedUp App, Site(s) and Site Apps, even if we are advised of the possibility of such damages.
Disclaimer of Endorsement:
Reference herein to any specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply endorsement, recommendation, or favoring by FreedUp. The views and opinions of authors expressed herein do not necessarily state or reflect those of FreedUp and shall not be used for advertising or product endorsement purposes.
Copyrights and Trademarks:
Copyright (c) 2021 CRGS, LLC d/b/a Freed Up All Rights Reserved.
All material on FreedUp App, Site(s) and Site Apps including but without limitation the FreedUp Content is copyrighted by CRGS, LLC d/b/a FreedUp, except for some material that is copyrighted by others and used here by permission. Copyrighted material may not be copied, reproduced or otherwise used for commercial purposes without the written permission of the copyright holder. This site also contains some trademarks, which may not be appropriated by persons other than the trademark owner and may not be used contrary to trademark law. If you wish to request permission to use materials in a manner otherwise prohibited herein, please send an email to: [email protected] or contact us via telephone at (844) 373 3387.
If you would at any time like to review or change the information in your account or terminate your account, you can:
Contact us using the contact information provided.
Cookies and similar technologies:
Opting out of email marketing:
You can unsubscribe from our email list(s) at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account unless and until your account is terminated by you or us. To otherwise opt-out, you may access your account settings and update preferences.
CALIFORNIA RESIDENTS’ SPECIFIC PRIVACY RIGHTS
Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the FreedUp App, Site(s) or Site Apps, you have the right to request removal of unwanted data that you publicly post on the FreedUp App, Site(s) or Site Apps . To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the FreedUp App, Site(s) or Site Apps, but please be aware that the data may not be completely or comprehensively removed from our systems.
UPDATES TO THIS POLICY
Yes, we will update this policy as necessary to stay compliant with relevant laws, adjust policies based on our activities, and to improve our products and services, and the expectations concerning them. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our Policy. If our information practices change materially at some time in the future, we will post the changes to our website and revise our Policy accordingly. If we have collected personally-identifying information from you, we will notify you about the changes and secure your consent prior to making use of your information in new ways.
LINKS TO OTHER WEBSITE(S)
NO PROTECTION UNDER ATTORNEY-CLIENT PRIVILEGE NOR ATTORNEY-WORK PRODUCT
HOW TO CONTACT US ABOUT THIS POLICY
If you have questions or comments about this policy, you may email the Data Protection Office or mail to:
FreedUp 3500 Madison Rd Cincinnati, OH 45209 513-731-7400