Mobile App FAQ
Have questions about how to use the FreedUp mobile app?
Take a look at some of our frequently asked questions below. If your question isn’t listed, please reach out to us.
App Purchase & Download
You can download the app from either the Apple App Store (iOS) or the Google Play Store (Android). Search for FreedUp.
Go to getfreedup.com and click on the “Buy” button. This will take you to the online store where you can purchase the workbook and unlock all app content.
The first week of the app is available as a free download, but to access Weeks 2-6, you need to purchase the workbook to unlock the rest of the content in the app. This can be done at getfreedup.com; click on the “Buy” menu item to purchase in the online store.
Yes. Access to weeks 2-6 is based on a registered email address. So be sure to enter your spouse’s email address in “Spouse’s Email” field during checkout.
If you forget, your spouse can still get access to Modules 2-6. The first time they try to open a level in module 2, they’ll see a message that says “Buy the Workbook”. If they enter the email you used during purchase into the dialog that appears, their access will unlock.
First, validate that the coupon code you entered is in fact the one assigned to your church (you may need to check with the program leader). Then, validate with the program leader whether your code actually does include a discount. Some coupon codes do not incorporate discounts, depending on the church’s preferences.
- On the landing screen (first one you see when opening the app, has the dark green background) tap “Sign In”
- On the login screen that appears, tap “Forgot your password?”
- Enter the email you use to sign into the app, then tap “Send Email”
- You’ll receive an email with a temporary password. Use that password to sign into the app. It you don’t receive an email, please contact us.
- After you sign in using the temporary password, you’ll have to select a new password before using the app.
When your spouse tries to open a locked level and sees the “Get the Workbook” dialog, they should enter the email you used to purchase the product, and their access will be unlocked automatically.
You can change your lane selection by opening level 5 “Choose Your Lane” in Week 1, and changing your answer on card 21 (the card number may vary), with the title, “Confirm Your Decision”.
You can revisit any previously completed section by tapping on it, then tap “Revisit”.
We recommend using a computer to download the Spending Plan and/or Spending Tracker. Head over to our Resources page to do so.
Your financial data is secure in the FreedUp app! No one from Good Sense or from your church has access to the financial data you enter. If you participate in a group, other group members also cannot see your data. If you participate with your spouse, each of you enters data separately and does not have access in the app to the data that the other spouse enters. In short, only you see your financial data in the FreedUp app.
Some aggregated data regarding progress through the program is made available to your church. For example, the church has access to a dashboard showing how many people have made it through each week of the program. This data is available only on an aggregated basis; your individual progress is not available to the church or anyone else.
You will receive an email from us with the subject “Order Has Shipped” when your workbooks are on the way and it will include a tracking number. It will arrive in approximately 5-7 business days.
Contact us on the Contact Us page, email us at firstname.lastname@example.org, or call us at 844-FREEDUP.